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Our customers recommend it   4.8/5  sur 99 avis
Our customers recommend it4.8/5 on 99 reviews
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Reviews - Brit Hotel Mulhouse

100% genuine reviews
Satisfaction
Index
96 %
the 23/06/2026
Friends - 60-69 years - Date of stay : 22/06/2026

Very positive. More amenities in the room would have been nice, like a mini fridge.
Loved 24 hour desk. So many places have gone to part-time desk or self check in.

Hotelier's responseHotelier's response :
Hello,
The entire team would like to thank you for taking the time to complete our satisfaction survey.
Best regards,
Management

100 %
From Zane, the 22/06/2026
couple - 30-39 years - Date of stay : 21/06/2026

The hotel was good, the reception was impeccable, our room was good too.
It would be nice if the bicycle boxes were improved (bigger and adapted to wider tires on bicycles). My bicycle almost didn't fit inside length wise, even though it is a standard city bike.

Hotelier's responseHotelier's response :
Hello,
Thank you for taking the time to complete our satisfaction survey.
Our bike shelters are provided free of charge to our customers, but we have taken note of your comment.
Best regards,
Management

100 %
the 05/06/2026
couple - 60-69 years - Date of stay : 04/06/2026

Good quality experience especially considering the price.

Hotelier's responseHotelier's response :
Hello,
The whole team would like to thank you for your kind comment.
Kind regards,
The management

100 %
From Gianni & S., the 02/06/2026
couple - Date of stay : 31/05/2026

For a stop over visit the hotel is more than adequate and centrally located.

Hotelier's responseHotelier's response :
Hello,
The whole team would like to thank you for taking the time to complete our satisfaction survey.
Your feedback is important to us and to our future customers.
Kind regards,
The Management

100 %
From JL, the 14/05/2026
couple - 60-69 years - Date of stay : 13/05/2026

Very pleasant stay in the hotel

100 %
the 07/02/2026
Business - 40-49 years - Date of stay : 04/02/2026

Awesome reception and interior design. Central situated.

Hotelier's responseHotelier's response :
Hello,
The entire team would like to thank you for taking the time to complete our satisfaction survey.
Kind regards,
The Management

100 %
From JHS B., the 29/01/2026
Alone - 50-59 years - Date of stay : 27/01/2026

Good access and nice spa experience.

Hotelier's responseHotelier's response :
Hello,
The entire team would like to thank you for taking the time to share your thoughts following your stay with us.
However, we do not have a spa.
The management

80 %
the 22/12/2025
Family - 30-39 years - Date of stay : 19/12/2025

Good, what was expected based on the reviews of booking.com

Hotelier's responseHotelier's response :
Hello,
Thank you for taking the time to complete our satisfaction survey.
Your comments reward the work of our entire team and also provide valuable information for our future customers.
We wish you a wonderful festive season.
The Management

80 %
the 21/12/2025
couple - 60-69 years - Date of stay : 20/12/2025

We enjoyed our stay at this hotel. The staff was very friendly and efficient. The cleanliness of the facilities was stellar!

Hotelier's responseHotelier's response :
Hello,
On behalf of the entire team, thank you very much for taking the time to complete our satisfaction survey.
We wish you a wonderful festive season.
The Management

100 %
the 17/12/2025
couple - 50-59 years - Date of stay : 16/12/2025

Very quiet, nice hotel. The reception is great, we had a very warm welcome, both Stephan and Stephanie were adorable.

Hotelier's responseHotelier's response :
Hello,
A big thank you on behalf of the whole team (especially Stephanie and Stéphane :) for your kind comment.
We wish you a wonderful festive season.
The Management

100 %
From Uliana, the 10/12/2025
couple - 50-59 years - Date of stay : 09/12/2025

The hotel is ok for a short stay, although the room is small, you have all you need in it. Also close to the center of the city and railway station.

Hotelier's responseHotelier's response :
Hello,
Thank you for taking the time to complete our satisfaction survey.
Your comments reward the work of our entire team and also provide valuable information for our future customers.
We wish you a wonderful festive season.
The Management

100 %
From Gavin A., the 17/09/2025
Friends - 60-69 years - Date of stay : 12/09/2025

Excellent over-night stop. Would definitely recommend & use again

Hotelier's responseHotelier's response :
Dear guest,
On behalf of the entire team, thank you very much for your kind comments.
We look forward to welcoming you back.
The Management

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

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